Complete Technology Management is a program designed to offer small businesses the technology resources generally only found in larger organizations. Our program offers technical support, technology management, and planning assistance to help your small business succeed.
Let’s face it, you require technology to run your business, and you expect it to operate to your expectations. Downtime is not an option, internal management of technology may not be feasible, and you need to remain profitable. That’s where this solution steps in.
Preventing downtime is important, proper planning and management can reduce system failures and increase productivity. However, when the inevitable does happen you need prompt support. Can you wait to schedule an on-site technician?
It’s like having a full technology staff at a price that fits your budget and needs. You receive quick/responsive technical support as needed. You get an account manager to monitor your quality of service, access to senior technicians to help you plan for the future and get more use out of your technology investments. In addition, Aftershock Technology also offers web design, network design and implementation, and PC services. We have also developed relationships with companies providing voice communications and cabling to provide “One source for all your technical needs.”
You receive access to a staffed help desk which means that when you need help someone will be there. No need to worry about your “computer person” going on vacation or getting sick. Also, our organization supports customers in several industries with unique business models, this means our staff has exposure to more technology solutions and problems to better support your needs.
Whether you have 2 computers or 100, a cost-effective solution can be designed for your organization. By utilizing experienced technicians and leveraging the efficiency of virtual support tools we substantially decrease the time required to resolve problems and manage systems. Our technicians are also shared amongst many small business customers which splits the cost of the labor. You’re essentially paying for the amount of technician, management, and engineer you require to run your business. This allows us to provide a complete technology management solution at an industry low price.
One of the advantages to our Vsupport complete technology management solution is that we have bundled together all our most popular services and solutions into one cost effective program for the small business. Below you will find more information regarding the services and solutions included.
Our mission with this solution is to provide the small business with the technology support and management services desired at an affordable price. Of course how can a full service technology management solution be affordable?
For example, after analyzing your organizations needs you may determine that you require 1/3 of a technology professional to support your organization. Unfortunately you can’t hire 1/3 of a person. Therefore you can’t justify the cost of such an individual. Perhaps you have identified the need for a full-time individual, however 80% of the work that individual would perform is entry level, and 20% would require a professional with years of experience. You may not want to pay for an individual’s experience that you may seldom utilize. Keep in mind that over time smaller organizations grow very dependant on their 1 “computer person” and that individual does take vacations, can get sick, and may one day leave your organization. Our help desk is always open.
We empower our technicians with the tools and resources to diagnose and repair a majority of your issues remotely and efficiently (less time on the road); this increases productivity while decreasing the cost of each technician. Next we use experienced technicians and leverage their experience for faster problem resolution. This allows us to provide a wide array of services at a lower cost than internal staffing or traditional on-site repair services.
By offering this service to many small businesses we staff appropriately to meet the needs of every customer, this means if you need 1/3 of a technician or 1.5 technicians that’s what you pay for.
Let us help you take your business to the next level, contact a sales representative. Phone: 630-972-TECH(8324) or Email: Sales@aftershocktech.com